One inbox for every WhatsApp, SMS, and RCS conversation
Live Chat centralizes incoming messages from WhatsApp, SMS, and RCS into a single workspace, so agents answer faster and nothing gets lost between apps.
Customers message you everywhere. Your agents shouldn't have to be.
Switching between WhatsApp Web, an SMS console, and email means slow responses and duplicated conversations. A unified inbox gives agents one queue, one customer history, and one place to answer.
Built for support teams that measure themselves
Unified inbox
All channels, one queue. Full conversation history per contact, whatever channel they wrote on.
Multi-agent collaboration
Assign and transfer conversations, leave internal notes, and resolve cases together without the customer noticing the handoff.
Intelligent routing
Route by skill, language, team, or workload with configurable rules, so the right agent gets the right conversation the first time.
Performance analytics
First-response time, resolution time, and volume per agent and per channel — the numbers a support lead actually manages by.
