How a regional insurer serves customers on WhatsApp
A regional insurance company opened WhatsApp as a service channel on Messangi, combining automated answers for routine queries with live agents for everything else.
Read more customer storiesAutomations & Chatbots
Automate customer conversations with chatbots on WhatsApp and SMS
Automations is the module of the Messangi Communications Platform where chatbots live. Build them without writing code: automate the questions your team answers every day, hand the hard ones to a live agent with full context, and keep service running 24/7 on WhatsApp, SMS, and RCS.
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Manual support doesn't scale. Your costs do.
Every repeated question — store hours, order status, balance, password reset — costs agent time and makes customers wait. Automating them cuts response time to seconds and frees your team for the cases that need a human.
How it works
Design conversation flows by dragging blocks: questions, menus, conditions, API calls. Marketing and CX teams ship bots without engineering.
Start conversations from keywords (“BALANCE”, “PROMO”), from events in your systems via API, or from a scheduled Broadcast campaign.
When the bot reaches its limit, the conversation moves to a live agent with the full transcript — no “please repeat your issue”.
Connect conversational AI and natural-language processing so the bot understands intent, not just keywords, and answers in context.
What teams automate first
