Broadcast
One-to-many outbound across SMS, WhatsApp, RCS, and email: bulk and scheduled sends, segmentation, personalization, and delivery reporting.
See BroadcastCommunications Platform
One platform for campaigns, conversations, and the APIs behind them
The Messangi Communications Platform runs three things on shared foundations: outbound campaigns, automated and human conversations, and the APIs that connect both to your systems. Contacts, message templates, consent, and reporting are shared across all of it, so a segment you build for SMS works for WhatsApp, and one report covers every channel.
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Why a shared foundation matters more than the module list
Most teams don't start with a platform. They start with an SMS vendor, add a WhatsApp provider, keep email somewhere else, and end up maintaining three contact lists, three consent records, and three reports that never reconcile. The cost isn't the licences — it's that nobody can answer what a customer received last month, and every compliance question turns into an investigation.
How the platform is organized
Admin Console
The back office. Configure environments, workspaces, users, channels, routing, and branding, and see analytics across everything from one place.
Communications Console
The workspace-level interface your teams operate in every day — the control plane for Broadcast, Automations, and Live Chat.
Environments and Workspaces
Environments separate operations by country, region, operator, or partner. Workspaces are isolated accounts inside them — one per client, branch, or business unit, each with its own channels, agents, usage, and reporting.
The three modules
Automations
Automated and two-way interactions: chatbots, keyword triggers, surveys, and API-driven flows that answer without an agent.
See Automations & Chatbots
Live Chat
Agent-assisted conversations with routing, transfers, and escalation from automation — with the full history the bot already collected.
See Live ChatShared across every module
Contacts
Identifiers, attributes, and consent state for every reachable end user
Message Templates
Reusable, channel-specific formats, including WhatsApp’s approved-template requirements
Consent Management
Opt-in and opt-out rules enforced before a message goes out, not after
Analytics & Reporting
Delivery, usage, and performance by channel, in dashboards and over API
Integrations
APIs and webhooks to trigger messaging from the systems you already run
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Built for teams that don't want to choose between UI and API
Marketing operates campaigns in the Communications Console without an engineering ticket. Engineering triggers the same channels from CRM, ERP, billing, or logistics through the API. Both land in the same contacts, the same consent record, and the same report.
See the enterprise CPaaS and APIs
