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Retail & eCommerce

Retail messaging that turns campaigns into store visits and checkouts

Promotions that land while shoppers decide, loyalty and rewards customers answer on WhatsApp, and order updates they don’t have to search for. Messangi helps retailers sell on the channels shoppers check every day — without another vendor and without an engineering ticket.

What retailers run on Messangi

Promotions and flash sales

SMS marketing and WhatsApp marketing campaigns, segmented and with trackable links — timed to paydays, seasons, and store events.

Loyalty and rewards campaigns

Points balances, member-only offers, and reward notifications delivered over WhatsApp and SMS — no app download required, and every message trackable.

Order and delivery notifications

Purchase confirmations, shipping updates, and pickup alerts — fewer “where is my order?” calls.

Two-way promotions

Coupons, giveaways, trivia, and digital catalogs that turn a message into a conversation, and a conversation into a sale.

Built for teams that move on their own schedule

Campaigns are built and sent from the Communications Console by the CRM team, not by engineering. When a send does need to fire from a system — an abandoned cart, a restock, a delivery status — the same channels are available over API.

New campaign Draft
Audience
Channel
Type {first_name} to personalize.
Send
Friday, 9:00 am · recipient’s time zone
Preview
NuvelaWhatsApp
Hi Ana, the spring drop is live for VIP members first. Shop before Friday. Shop now
Retail pharmacySMS

How a pharmacy retail chain drives app engagement

A leading pharmacy retail chain in LATAM uses segmented bulk SMS campaigns on Messangi to move customers into its app and keep them active between visits.

Read more customer stories

Activate your next campaign on Messangi